Feature Requests

If I am a new Associate or Manager and I want to learn more about certain Account by reading all of the insights from previous calls with key individuals at the Account, I want to be able to easily navigate to such place where I can find all the call notes related to the Account (ideally it can be added to the Account page and also on Contact-level). Right now it is extremely hard to find all the insights we have on our Accounts in Salesforce, surely there is a way to better store those calls notes and at the same time have a feature that allows us to easily pull them whenever we want to look back.

We are getting in a bunch of transcript requests right now from FirstThought for an ongoing project that may go on for a bit longer, and hopefully they come to us more in the future. I think it would be good organizationally to have a folder for them in Sonix instead of just uploading to home

I think it would be really useful and interesting for everyone to hear about all the different departments Cadence has. This would help to understand the career growth options on a deeper level and demystify our teams to Associates!

A template-based program that compiles a bio for an interpreter using available data in SF. Using data about experience, industry, languages, and previous calls assisted, the template would show 1 or more options of the linguist presentation bio.

As a final step before sending translations to clients, we can run them through an NLP product specifically focused on scoring translation quality called Modelfront ( https://modelfront.com ). A high-risk score would trigger automatic QA and notification to client about delays.

Empower linguists who must take audio in one language and translate it into another with a first draft from a machine (e.g., Sonix MTPE).

This feature would send any client deliverables through an NLP product that identifies and auto-redacts PII.

Editors can receive new work automatically with a "click-to-claim" feature.

Maybe create a slack channel (or some other listing on one of the shared platforms) to announce when a new contact has been created in Salesforce. It may be useful to know and keep a record of when new individuals are interacting with us and from what accounts. Also, a 360 course or confluence page on how to create a new contact would be good for new associates to learn and have a guide on how to make new ones, since it's a pretty important thing to do and having to tag or ask someone who knows how if you're uncertain can really slow down processing a request.

Clients buying transcripts can get a link for each inaudible deemed commercially important. This allows them to attempt to transcribe the inaudible themselves.