Suggestion Box

TD should go through each request to make sure it is actually action needed for the next associate. When snoozing for updates/nudging for GL, SD should pick a reasonable snooze time on front and TD should honor that snooze time respectively. When TD are doing handovers, TD can check the snnoze time in SD inbox and handover the requst to the assoicate on desk at the snooze time. In this way, SD and TD will be more in sync and the handover pipeline will not be jammed with many requests that are waiting for confirmation from the client. However, SD need to be more careful when choosing the snooze time to make sure we don't miss anything urgent or time-sensitive. Additionally, it would be really helpful if the calendar can relfelct who is on what products.

It looks like the page in the desk manual on delivering machine transcripts is outdated. Also, it does not seem like there is anywhere in Confluence that notes the standard machine transcript compensation of .04 which would be good to note for future Caddies to search (and us if we forget).

Recording dial-ins in Toky have historically been problematic, it would be great if we could brainstorm and look for other alternative platforms for recording calls!

We should maybe consider having the Google Calendar display what each person is working on on a single day, eg. C&T, scripts, in a parenthesis after their name. This will make it easier for associates to hand over requests.

We currently host linguist-facing materials on Confluence with a site that's open to the public. We just received notice that we'll receive a handful of free invites for contractors to use a single Confluence space. This could centralize our communications with linguists and provide for more secure login management.